Cancellation Policy

No Call /No Show  ~  Please dont be a No show! Your appointment is reserved specially for you and a lot of time goes into preparation. If you fail to show up for your appointment, you will be charged a $35 fee

• A  48 hr Notice is greatly appreciated for all reschedules or cancellations. This allows enough time for me to schedule someone else for that time slot

• You can Reschedule/Cancel  up to 2 hrs before the start of your appointment from any of your EMAIL notifications OR call/text (717) 801-2135 

If the studio will be closed due to weather I will contact you by phone and/or email within 24hrs. Studio Closures will also be posted on the Facebook Page

Late:  

• PLEASE arrive on time to be respectful of the person following your appointment. Arriving a few minutes late will shorten your session and you will still be responsible for full payment

• All sessions start on time

Arriving 15 min or later past your appointment time -   You will be considered a NO SHOW, the door will be locked as I will have started to clean up/set up for the next scheduled session.

 

For Safety:  Studio Door will be locked while I am in session with a client

 

Booking: For your convenience, you can schedule online!

• A valid credit card is required to book & hold your appointment time. Your card is only charged if you fail to show up for your appointment. ($35 fee)

• Appointments required - NO Walk Ins

• All availability can be found on the online scheduler.

• You will receive an EMAIL  appointment reminder 48 hrs before your appointment.

• ​​​​​​​You will receive a TEXT Reminder the day before your appointment. 

 

New Clients: Please arrive 10 min - 15 min before your scheduled appointment. 

• This allows you time to use the restroom BEFORE your appointment​​​​​​​

• Time to fill out your health intake form & have a consultation about your session.​​​​​​​

• All sessions start on time.

 

Payment Accepted:  Cash,  Zelle, Apple Pay, Venmo, Health Savings Cards, Credit Cards

 

Gratuity:  Cash is  preferred. Above forms of payment are also accepted 

 

Gift Certificates:  Sales are final, NON refundable and cannot be redeemed for cash

 

Info & Informed Consent

• Your therapist/esthetician (Brenda Dettrey, LMT) abides by H.I.P.P.A. regulations and all of your records and payment information  are completely confidential.

 

• All services are designed to be a health aid and are in no way to take the place of a Doctor's care when it is indicated.  Information that is exchanged during any session, is educational in nature and is intended to help you become more familiar and conscious of your own health & wellness and to be used at your own discretion. The therapist/esthetician does not diagnose illness or diseases, nor perform any spinal manipulations and does not prescribe medications.

 

• You agree to inform your therapist/esthetician immediately if you experience any unusual pain or discomfort during the session so that she can adjust the pressure or technique being used.

 

• All services are absolutely professional, legitimate, ethical, non-sensual and completely respectful in nature.  Any illicit or sexually suggestive remarks or actions made in part by the client will result in immediate termination of the session and client will be responsible for payment in full.