Cancelations/Rescheduling: 

No Call /No Show  if you fail to show up for your appointment without notification your card on file will be charged 100% of the full session price. GROUPON  Appointments will be charged the original full value of the voucher.

• A  48 hr Notice is greatly appreciated for all reschedules or cancelations. This allows enough time for me to schedule someone else for that time slot.
• You can Reschedule/Cancel  from any of your EMAIL notifications OR call/text (717) 801-2135 
•  Please note: Refunds  are NOT given for any prepaid appointments. You will have the option to reschedule.

 

If the studio will be closed due to weather I will contact you by phone and/or email within 24hrs. Studio Closures will also be posted on the Facebook Page

 

LATE   

• PLEASE arrive on time to be respectful of the person following your appointment. Arriving a few minutes late will shorten your session and you will still be responsible for full payment
• All sessions start on time

Arriving 15 min or later past your appointment time -   You will be considered a NO SHOW, the door will be locked as I will have started to clean up/set up for the next scheduled session.

 

 For Safety:  Studio Door will be locked while I am in session with a client

Booking: For your convenience, you can schedule online!

• A valid credit/debit card is required to hold/reserve your appointment time
• Appointments required - NO Walk Ins
• All availability can be found on the online scheduler.
• You will receive an EMAIL  appointment reminder 48 hrs before your appointment. 
• You will receive a TEXT Reminder the day before your appointment. 

 

New Clients: Please arrive 10 min - 15 min before your scheduled appointment. 

• This allows you time to use the restroom BEFORE your appointment,
• Time to fill out your health intake form & have a consultation about your session.
• All sessions start on time.

  

Payment Accepted:  Cash,  Zelle, Apple Pay, Venmo, Health Savings Cards, Credit Cards

Gift Certificates:  Sales are final, NON refundable and cannot be redeemed for cash

Gratuity:  Cash is  preferred.   Gratuity is never required but graciously accepted... Thanks!  

 

GROUPON

• BOOKING:  All appointments are booked online.  Valid credit/debit card required to reserve your appointment. Add Ons are paid for at booking.  Must bring your voucher with you to your appointment or full payment will be required.

 

• NO CALL/NO SHOW- If you are a No Call/No Show for your appointment, you will be charged the full original value voucher price. Your card on file will be charged.  You will need to contact Groupon for a refund/credit of your voucher.

 

• GRATUITY - Your voucher is not all inclusive. If you enjoyed your services at Deja Vu and would like to leave a tip for your therapist, please use CASH, Venmo or Zelle. Thank you 

 

•  You must present your Groupon voucher when you arrive for your appointment. It can either be printed or available to view on your phone. Your voucher MUST include the Barcode and Redemption Code number. Without  this you will be required to pay for the full amount of the session. No exceptions.  If I dont have this, I do not get paid

 

•  Expired Vouchers can still be used and are accepted as credit towards the full price of the session.  Please call or send me a message from the Contact Page to schedule your appointment.

 

•  Your Groupon Voucher is transferable which means if you are unable to use it, just give it to someone who can!

 

 

Info & Informed Consent

 

• Your massage therapist (Brenda Dettrey, LMT) abides by H.I.P.P.A. regulations and all of your records and payment information  are completely confidential.

 

• Bodywork services are designed to be a health aid and are in no way to take the place of a Doctor's care when it is indicated.  Information that is exchanged during any session, is educational in nature and is intended to help you become more familiar and conscious of your own health & wellness and to be used at your own discretion. The massage therapist does not diagnose illness or diseases, nor perform any spinal manipulations and does not prescribe medications.

 

• You agree to inform your therapist immediately if you experience any unusual pain or discomfort during the session so that she can adjust the pressure or technique being used.

 

• Massage services are absolutely professional, legitimate, ethical, non-sensual and completely respectful in nature.  Any illicit or sexually suggestive remarks or actions made in part by the client will result in immediate termination of the session and client will be responsible for payment in full.